FAQ

The best way to keep your flower fresh is to keep it in a cool, dark, dry place. Light, heat, and moisture will all contribute to a change in the cannabinoids of your cannabis. Dark glass containers protect from harmful UV rays, while letting non-harmful UV rays to penetrate through.

Avoid the following when storing your cannabis:

• Keeping the cannabis in a plastic bag.
• Keeping it in a container that is too large for the quantity (that means extra oxygen!).
• Storing your stash in a sunny place.
• Storing it in clear glass rather than dark.
• Storing it in the fridge or freezer. Freezing can make your trichomes break off, which drastically alters your experience, and the fridge is a very cool and dark place but there is often a lot of moisture in a fridge.

If you store it as above – sheltering it from light, air, moisture, and high temperatures – your cannabis should stay fresh for around 6 months.

By joining Spark Rewards, you’ll gain the ability to earn and redeem points across our Canada wide network of brands with just one membership. Sign up today to enjoy a 15% discount code and receive a welcome gift of 100 points! 

Throughout your membership, you can accumulate points and exchange them for discounts and special benefits like Bonus Points, Birthday Rewards, Automatic Giveaway Entries, and more!

Learn more about the benefits, how to earn points and how to redeem – all available through your Spark Rewards account. Your account works across all brands in our network as well as on the Spark Marketplace mobile app.

A refund for your online order will take anywhere from 2-5 business days to show back in your account. If after 5 days you still do now see your refund please contact us below using the form at the bottom of these FAQs. Please ensure to include your order number, date of original purchase, and the date of the refund.

If your account shows no activity for 6 months (such as store visits, purchases, or earning/redeeming points), your Membership Level will drop by one tier.

After 12 months of no activity then you will also lose all your points and be moved down to Level 1.

Points are non-transferable, but don’t worry—we have plenty of ways for you to use and enjoy your rewards.

Please ensure to have the following when picking up your order:

• Order number and/or name order was placed under.
• Valid photo ID – name must match what was on the order.
• If the order was paid online, you must present the card used or your wallet card transaction confirmation.
• Any discounts requiring ID (student, senior, military/veteran, first responder) will require ID to be presented at time of pickup.

We accept any form of valid, government-issued ID as proof of age including:

• Driver’s Licence
• Age of Majority card
• Passport
• Citizenship card
• Canadian Armed Forces ID
• Certificate of Indian Status Card (issued by Indian and Northern Affairs Canada)
• Permanent Resident card (Issued by provincial Government)

To be deemed valid your ID must include all of the following:

• a photo
• a name
• a signature
• be government issued
• date of birth
• not be expired
• have a unique identifier number

Please note that photos or printouts of IDs will not be accepted.

All customers with an online account will receive an order email notification after placing an order.  You can also expect a follow up email once your order has been processed by the store and is ready for pickup.

With an account you also can view our order online from your accounts page, or if you have the Spark Marketplace app you can view your orders in the account section.

If you placed the order as a guest, and included your email in the checkout process you will receive an email confirmation. If you dot see it in your inbox, please check your spam/junk folder.

If you checked out as a guest and did not include your email we do not have a way to contact you and you will not receive an email notification.  We suggest taking a screenshot of the order confirmation page.

Yes you can! Our iOS app offers the full shopping experience for our Spark Rewards members: find your closest locations, discover new products or find your favorites, add to cart and follow the prompts to complete your order securely.

Download the iOS app from the Apple app store.

By enabling location services in the Spark Marketplace app we will use the information to provide you a list of stores closest to your location at that moment.

If you don’t allow at first but then decide you want to allow location services, go to your phone settings and scroll down and select the Spark Marketplace app. 

On iOS:  Select Location and then “While Using the App” or “Always”.

On Android: Select Location Permissions and then “Allow only while using the app”.

WIth each update we will let you know what is new in the app: For example

Enable app notifications to receive real-time updates on promotions, and exclusive deals. You can also follow us on social media for additional announcements.

Here is how to enable notifications:

If you don’t allow it at first but then decide you want to receive notifications, go to your phone settings and scroll down and select the Spark Marketplace app. 

On iOS: Select Notifications and then “Allow Notifications”.

  On Android: Select Notifications and then “Allow Notifications”.

You can download the app directly from the Apple App Store or Google Play store using the links below or simply search for “Spark Marketplace” and click on the “Get” (iOS) or “Install” (Android) button.

Spark Marketplace iOS app

Spark Marketplace Android app

Unfortunately, due to Google’s regulations, cannabis sales are not permitted through the app: Google Play doesn’t “allow apps that facilitate the sale of marijuana or marijuana products, regardless of legality.” 

You can use the app to find your closest location, browse products, sign up for member deals and view account details including past order details. Once you find a product you wish to purchase, click on “Order” and you will be redirected to the website to complete your order.

If Google’s regulations change and allow cannabis sales through an app, we are ready and will offer the full shopping experience on approval.

Please note we only accept Visa and MasterCard Credit/Debit cards.

Double check that you have entered the correct information for card number, expiry date and the CVV (3-digit code on the back). Also check the postal code entered matches the one registered with the credit card company.

If you have any other concerns regarding online payments please reach out through the Contact Us form at the bottom of this page.